Question 1

Which of the following is true of character?

Accepted Answer

A)   It is central in establishing trust.
B)   It is innate and cannot be cultivated.
C)   Its importance has decreased in the post-trust era.
D)   It is seldom important in long-term, collaborative relationships.
E)   It increases when the level of transparency decreases.

Question 2

Which of the following indicates that Tom, the sales manager of Blue Inc., lacks a sense of caring?

Accepted Answer

A)   Tom strives to cultivate a sense of community in the workplace.
B)   Tom attempts to understand the dreams and aspirations of his employees.
C)   Tom encourages employees to bond and work in teams.
D)   Tom focuses on results more than he does on developing employee skills.
E)   Tom prioritizes the welfare of his employees over that of the company.

Question 3

Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an "Employee of the Year" award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Accepted Answer

A)   Jon, who sets short- and long-term deadlines for every project and meets them promptly
B)   Ayesha, who always takes on extra work to help the department meet its deadlines
C)   Paul, who is the best copy editor and proofreader in the department
D)   Jenny, who helps her employees develop the skills that will allow them to advance
E)   Trung, who communicates openly whenever he has doubts or questions

Question 4

It is the duty of government employees to act visibly, predictably, and understandably when dealing with the public.

Accepted Answer

A) True 
 B)False

Question 5

Discuss the role of competence in establishing credibility. Explain how competence affects the perceptions of others.

Accepted Answer

Competence refers to the knowledge and s...

Question 6

According to recent studies, what impact does having highly engaged employees have on a company?

Accepted Answer

A)   It increases mistrust.
B)   It decreases cooperation.
C)   It increases profitability.
D)   It decreases overtime.
E)   It increases resistance.

Question 7

What does the "I" in the FAIR test of ethical business communication stand for?

Accepted Answer

A)   Intent of communicator
B)   Interest of audience
C)   Impact on stakeholders
D)   Insight into motives
E)   Illustration of credibility

Question 8

When employees are engaged, that means they are connected to their work

Accepted Answer

A)   ethically.
B)   emotionally.
C)   intellectually.
D)   physically.
E)   professionally.

Question 9

Define transparency.

Accepted Answer

Transparency involves sharing all releva...

Question 10

What brought about the state of affairs known as the post-trust era?

Accepted Answer

A)   the disclosure of widespread cheating in school
B)   a series of major business scandals
C)   a prolonged economic recession
D)   the practice of outsourcing jobs
E)   a switch to more transparency by businesses

Question 11

Which of the following communication techniques show that someone has a team orientation?

Accepted Answer

A)   discussing only positives rather than focusing on negatives
B)   being open and transparent about the company's confidential matters
C)   using the FAIR test to evaluate what other people say
D)   using the pronouns "your" and "our" to discuss goals and needs
E)   keeping personal motivations hidden in the workplace

Question 12

Matt is the general manager of a construction company. He wants to give one of his teams a "Stars of the Year" award by looking for one that operates in a high-trust environment. Which of the following teams will Matt eliminate from consideration first?

Accepted Answer

A)   Team A, whose members are efficient and easy to motivate
B)   Team B, whose members always assume the best of each other
C)   Team C, whose members rarely give each other the benefit of the doubt
D)   Team D, whose members have simple and direct communication styles
E)   Team E, whose members help each other freely and frequently

Question 13

In what way does caring help establish credibility in the business world?

Accepted Answer

A)   It helps people understand serious business problems.
B)   It encourages people to work as individuals instead of as teams.
C)   It promotes closed communication structures.
D)   It encourages people to demonstrate accountability.
E)   It makes individuals less transparent.

Question 14

In team meetings, Nancy often describes what she needs to succeed on the project. Nancy's statements help the team develop solutions that achieve mutual benefit.

Accepted Answer

A) True 
 B)False

Question 15

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Accepted Answer

Your colleagues, clients, and customers ...

Question 16

Which of the following is true of competence?

Accepted Answer

A)   It has grown less important in the post-trust era.
B)   It is often evaluated by one's track record of achievements.
C)   It is innate and cannot be gained through experience.
D)   It increases when individuals focus on connecting with others.
E)   It depends mainly on the ability to build a sense of community.

Question 17

The president of Acme Company often states in her written and oral communications that she is answerable to the people who use the company's products. By repeating this so frequently, she most likely causes people to mistrust her.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following behaviors indicates engagement by employees?

Accepted Answer

A)   viewing coworkers' motives with suspicion
B)   feeling resistant to new ways of doing things
C)   bending the truth slightly to paint a more positive picture
D)   keeping one's motives hidden from colleagues
E)   putting in extra time to meet the company's goals

Question 19

Discuss the role of character in establishing credibility.

Accepted Answer

Character refers to a reputation for sta...

Question 20

Which phrase explains what the post-trust era is?

Accepted Answer

A)   a period in which the government no longer allows monopolies or trusts to form
B)   a period characterized by the formation of trusts to manage the wealth of businesses
C)   a period in which people put more of their trust in big business than in big government
D)   a period in which the government allows financial trusts to try to make the economy safer
E)   a period in which people have lost the trust they once had in the business community

Exam 1: Establishing Credibility

Discuss the role of competence in establishing credibility. Explain how competence affects the perceptions of others.

Correct AnswerverifiedCompetence refers to the knowledge and s...View AnswerShow Answer

Define transparency.

Correct AnswerverifiedTransparency involves sharing all releva...View AnswerShow Answer

In team meetings, Nancy often describes what she needs to succeed on the project. Nancy's statements help the team develop solutions that achieve mutual benefit.

Correct AnswerverifiedShow Answer

What role does understanding the interests of others play in the establishment of credibility? Give a specific example.

Correct AnswerverifiedYour colleagues, clients, and customers ...View AnswerShow Answer

When employees are engaged, that means they are connected to their work

Correct AnswerverifiedShow Answer

Which of the following is true of character?

Correct AnswerverifiedShow Answer

It is the duty of government employees to act visibly, predictably, and understandably when dealing with the public.

Correct AnswerverifiedShow Answer

What does the "I" in the FAIR test of ethical business communication stand for?

Correct AnswerverifiedShow Answer

Matt is the general manager of a construction company. He wants to give one of his teams a "Stars of the Year" award by looking for one that operates in a high-trust environment. Which of the following teams will Matt eliminate from consideration first?

Correct AnswerverifiedShow Answer

Which of the following communication techniques show that someone has a team orientation?

Correct AnswerverifiedShow Answer

Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an "Employee of the Year" award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

Correct AnswerverifiedShow Answer

According to recent studies, what impact does having highly engaged employees have on a company?

Correct AnswerverifiedShow Answer

The president of Acme Company often states in her written and oral communications that she is answerable to the people who use the company's products. By repeating this so frequently, she most likely causes people to mistrust her.

Correct AnswerverifiedShow Answer

Which of the following behaviors indicates engagement by employees?

Correct AnswerverifiedShow Answer

What brought about the state of affairs known as the post-trust era?

Correct AnswerverifiedShow Answer

Which of the following indicates that Tom, the sales manager of Blue Inc., lacks a sense of caring?

Correct AnswerverifiedShow Answer

Which phrase explains what the post-trust era is?

Correct AnswerverifiedShow Answer

Which of the following is true of competence?

Correct AnswerverifiedShow Answer

Discuss the role of character in establishing credibility.

Correct AnswerverifiedCharacter refers to a reputation for sta...View AnswerShow Answer

In what way does caring help establish credibility in the business world?

Correct AnswerverifiedShow Answer

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Competence refers to the knowledge and s...
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Transparency involves sharing all releva...
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Your colleagues, clients, and customers ...
View Answer

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Character refers to a reputation for sta...
View Answer

Correct Answer
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