Question 1

In most firms,a rating committee used for performance appraisals consists of ________ members.

Accepted Answer

A)   1-2
B)   3-4
C)   5-6
D)   7-8
E)   9-10

Question 2

You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible.Which incentive listed below would most likely be the LEAST effective option for maintaining satisfactory performance in this situation?

Accepted Answer

A)   time off
B)   small bonus
C)   compliments
D)   schedule flexibility
E)   professional development

Question 3

Supervisors should provide employees with feedback,development,and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?

Accepted Answer

A)   behaviorally anchored rating scale
B)   management by objective
C)   narrative form technique
D)   forced distribution
E)   critical incident

Question 5

Which of the following is the best way for a supervisor to correct a performance appraisal problem caused by unclear standards?

Accepted Answer

A)   focusing on performance instead of personality traits
B)   using graphic rating scales to rank employees
C)   avoiding the use of extremely low ratings
D)   using descriptive phrases to illustrate traits
E)   allowing employees to rate themselves first

Question 6

In order to ensure that performance appraisals are effective,Felicia,a line supervisor,should make sure to schedule a feedback session to address each subordinate's performance,progress,and future development plans.

Accepted Answer

A) True 
 B)False

Question 7

Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal?

Accepted Answer

A)   peers
B)   customers
C)   rating committees
D)   top management
E)   immediate supervisor

Question 8

Based on corporate surveys,which of the following is a true statement?

Accepted Answer

A)   Very few employers require any type of performance appraisal.
B)   Very few employers conduct performance appraisals on an annual basis.
C)   Most employers require a review and feedback session during the appraisal process.
D)   Most employers use behaviorally anchored rating scales for performance appraisals.
E)   Most employers link performance appraisals to employee pay raises and bonuses.

Question 9

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

Accepted Answer

A)   eliminates central tendency errors
B)   offers extremely high rate of accuracy
C)   provides quantitative rating for each employee
D)   links with mutually agreed upon performance objectives
E)   explains how employees can improve their overall performance

Question 10

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?

Accepted Answer

There are four reasons for conducting pe...

Question 11

It is most important that supervisors who choose management by objectives as a performance appraisal tool use ________.

Accepted Answer

A)   SMART goals
B)   EPM systems
C)   computerized notes
D)   graphic rating scales
E)   BARS-based techniques

Question 12

Top employees often outperform the average or poor employees by as much as 100%.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are considered best practices for administering fair performance appraisals EXCEPT ________.

Accepted Answer

A)   explaining how subordinates can improve their performance
B)   clarifying in advance what the performance expectations are
C)   basing the appraisal on observable job behaviors
D)   using subjective performance data for appraisals
E)   training supervisors how to conduct appraisals

Question 14

Which performance appraisal technique lists traits and a range of performance values for each trait?

Accepted Answer

A)   behaviorally anchored rating scale
B)   graphic rating scale
C)   forced distribution
D)   narrative assessment
E)   critical incident

Question 15

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Accepted Answer

A)   ask open-ended questions
B)   talk in terms of objective work data
C)   give specific examples of poor performance
D)   write up an action plan with goals and dates
E)   compare the person's performance to that of other employees

Question 16

In a brief essay,describe the three steps in the performance appraisal process.

Accepted Answer

The performance appraisal process itself...

Question 17

Oshman manufactures small kitchen appliances,such as blenders,toasters,and mixers.The firm has nearly 80,000 employees in 22 countries.Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale.However,the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven.
-All of the following questions are relevant to Oshman's decision to replace its traditional appraisal methods with the performance management approach EXCEPT ________.

Accepted Answer

A)   What technology is available to help managers gain immediate access to employee performance data?
B)   How would work procedures need to be modified to provide more frequent feedback to employees?
C)   How would the firm's mission and vision translate into departmental, team, and individual goals?
D)   What methods would be most effective to keep employees' goal-driven performance on track?
E)   What procedures are already in place to effectively identify and measure critical incidents?

Question 18

Upward feedback primarily helps top-level managers to ________.

Accepted Answer

A)   protect the firm against biased appraisals
B)   implement organizational strategies
C)   compare appraisal techniques
D)   diagnose management styles
E)   document critical incidents

Question 19

Which performance appraisal tool is being used when a supervisor places predetermined percentages of ratees into various performance categories?

Accepted Answer

A)   behaviorally anchored rating scale
B)   graphic ranking scale
C)   alternation ranking
D)   paired comparison
E)   forced distribution

Question 20

Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.

Accepted Answer

A) True 
 B)False

Exam 9: Performance Management and Appraisal

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

Correct Answer
verified

It is most important that supervisors who choose management by objectives as a performance appraisal tool use ________.

Correct Answer
verified

Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.

Correct Answer
verified

Which of the following is the best way for a supervisor to correct a performance appraisal problem caused by unclear standards?

Correct Answer
verified

Which performance appraisal tool is being used when a supervisor places predetermined percentages of ratees into various performance categories?

Correct Answer
verified

Correct Answer
verified

Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal?

Correct Answer
verified

You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible.Which incentive listed below would most likely be the LEAST effective option for maintaining satisfactory performance in this situation?

Correct Answer
verified

Supervisors should provide employees with feedback,development,and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

Correct Answer
verified

Based on corporate surveys,which of the following is a true statement?

Correct Answer
verified

Top employees often outperform the average or poor employees by as much as 100%.

Correct Answer
verified

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?

Correct Answer
verified
There are four reasons for conducting pe...
View Answer

In most firms,a rating committee used for performance appraisals consists of ________ members.

Correct Answer
verified

Upward feedback primarily helps top-level managers to ________.

Correct Answer
verified

In a brief essay,describe the three steps in the performance appraisal process.

Correct Answer
verified
The performance appraisal process itself...
View Answer

In order to ensure that performance appraisals are effective,Felicia,a line supervisor,should make sure to schedule a feedback session to address each subordinate's performance,progress,and future development plans.

Correct Answer
verified

Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?

Correct Answer
verified

All of the following are considered best practices for administering fair performance appraisals EXCEPT ________.

Correct Answer
verified

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Correct Answer
verified

Which performance appraisal technique lists traits and a range of performance values for each trait?

Correct Answer
verified

Exam 9: Performance Management and Appraisal

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

Correct AnswerverifiedShow Answer

It is most important that supervisors who choose management by objectives as a performance appraisal tool use ________.

Correct AnswerverifiedShow Answer

Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.

Correct AnswerverifiedShow Answer

Which of the following is the best way for a supervisor to correct a performance appraisal problem caused by unclear standards?

Correct AnswerverifiedShow Answer

Which performance appraisal tool is being used when a supervisor places predetermined percentages of ratees into various performance categories?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal?

Correct AnswerverifiedShow Answer

You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible.Which incentive listed below would most likely be the LEAST effective option for maintaining satisfactory performance in this situation?

Correct AnswerverifiedShow Answer

Supervisors should provide employees with feedback,development,and incentives necessary to help employees eliminate performance deficiencies or to continue to perform well.

Correct AnswerverifiedShow Answer

Based on corporate surveys,which of the following is a true statement?

Correct AnswerverifiedShow Answer

Top employees often outperform the average or poor employees by as much as 100%.

Correct AnswerverifiedShow Answer

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?

Correct AnswerverifiedThere are four reasons for conducting pe...View AnswerShow Answer

In most firms,a rating committee used for performance appraisals consists of ________ members.

Correct AnswerverifiedShow Answer

Upward feedback primarily helps top-level managers to ________.

Correct AnswerverifiedShow Answer

In a brief essay,describe the three steps in the performance appraisal process.

Correct AnswerverifiedThe performance appraisal process itself...View AnswerShow Answer

In order to ensure that performance appraisals are effective,Felicia,a line supervisor,should make sure to schedule a feedback session to address each subordinate's performance,progress,and future development plans.

Correct AnswerverifiedShow Answer

Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?

Correct AnswerverifiedShow Answer

All of the following are considered best practices for administering fair performance appraisals EXCEPT ________.

Correct AnswerverifiedShow Answer

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Correct AnswerverifiedShow Answer

Which performance appraisal technique lists traits and a range of performance values for each trait?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
There are four reasons for conducting pe...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The performance appraisal process itself...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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