Question 1

Americans look each other in the eye to convey honesty, while other cultures are uncomfortable with this practice. This could be a source of __________.*

Accepted Answer

A)   bad business
B)   filtering
C)   feedback
D)   mixed messaging

Question 2

__________ involves being honest and openly sharing accurate and complete information.

Accepted Answer

A)   Corporate communication
B)   Communication transparency
C)   Glass door communication
D)   Active listening

Question 3

A communication channel that is capable of carrying enough information to assure good personal two way communications is said to have __________.

Accepted Answer

A)   too much of capacity
B)   a high channel richness
C)   enough adaptability
D)   an open channel

Question 4

Tom is trying to save money by calling an important customer instead of flying in to talk to him directly. Tom is trading communication __________ for communication __________.

Accepted Answer

A)   effectiveness; richness
B)   effectiveness; efficiency
C)   efficiency; effectiveness
D)   None of the above

Question 5

The majority of a message's impact on the receiver is determined by nonverbal communications.

Accepted Answer

A) True 
 B)False

Question 6

__________ communication occurs when the receiver fully understands the intended meaning of the message.

Accepted Answer

A)   Efficient
B)   Effective
C)   Transactional
D)   Transmission

Question 7

Explain the "trade-off" involved in working toward effective and efficient communication.

Accepted Answer

Effectiveness means doing whatever it ta...

Question 8

The use of appropriate manners and behaviors in cross-cultural situations is called __________.*

Accepted Answer

A)   ethnocentricity
B)   positive feedback
C)   cultural etiquette
D)   cultural globalization

Question 9

The __________ uses computer technologies to transmit information around informal networks inside and outside of organizations.

Accepted Answer

A)   computer transparency
B)   gossip channel
C)   electronic grapevine
D)   information hub

Question 10

The medium used to carry a message is called a communication __________.*

Accepted Answer

A)   transmission
B)   channel
C)   reception
D)   line

Question 11

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Accepted Answer

A) True 
 B)False

Question 12

What form of communication provides the highest quality and quantity of information?*

Accepted Answer

A)   Telephone
B)   E-mail
C)   Face-to-face
D)   Television

Question 13

Generally, American managers rate fairly high in communication skills.

Accepted Answer

A) True 
 B)False

Question 14

Channel richness is determined by the efficiency of the communication channel.

Accepted Answer

A) True 
 B)False

Question 15

__________ is the tendency to consider one's own culture superior to any other.

Accepted Answer

The answer of __________ is the tendency to consider one's...

Question 16

Which part of the communication process does the sender really control?*

Accepted Answer

A)   Encoding of the message
B)   Channel transmission of the message
C)   Decoding of the message
D)   Message feedback

Question 17

The final step in effective communication occurs when:*

Accepted Answer

A)   the message is encoded and sent.
B)   the message gets to the receiver.
C)   the interpreted message matches the intended message.
D)   feedback is initiated.

Question 18

The five rules of active listening include all of the following EXCEPT:*

Accepted Answer

A)   listening for message content.
B)   listening for feelings.
C)   responding to feelings.
D)   focusing just on the verbal cues.

Question 19

Anything that interferes with the quality of the communication process is called _________.

Accepted Answer

A)   interference
B)   disruption
C)   noise
D)   confusion

Question 20

Which of these management actions is liable to decrease the chance of filtering?*

Accepted Answer

A)   Allowing a highly charged political environment to develop.
B)   Punishing the bearer of bad news.
C)   Making employees accountable for the results of their activities.
D)   Fostering a learning environment where mistakes are treated as growth opportunities.

Exam 15: Communication: Listening Is the Key to Understanding

Tom is trying to save money by calling an important customer instead of flying in to talk to him directly. Tom is trading communication __________ for communication __________.

Correct AnswerverifiedShow Answer

The use of appropriate manners and behaviors in cross-cultural situations is called __________.*

Correct AnswerverifiedShow Answer

Which of these management actions is liable to decrease the chance of filtering?*

Correct AnswerverifiedShow Answer

The five rules of active listening include all of the following EXCEPT:*

Correct AnswerverifiedShow Answer

__________ is the tendency to consider one's own culture superior to any other.

Correct AnswerverifiedShow Answer

Which part of the communication process does the sender really control?*

Correct AnswerverifiedShow Answer

The medium used to carry a message is called a communication __________.*

Correct AnswerverifiedShow Answer

__________ involves being honest and openly sharing accurate and complete information.

Correct AnswerverifiedShow Answer

A communication channel that is capable of carrying enough information to assure good personal two way communications is said to have __________.

Correct AnswerverifiedShow Answer

The __________ uses computer technologies to transmit information around informal networks inside and outside of organizations.

Correct AnswerverifiedShow Answer

The final step in effective communication occurs when:*

Correct AnswerverifiedShow Answer

Generally, American managers rate fairly high in communication skills.

Correct AnswerverifiedShow Answer

Channel richness is determined by the efficiency of the communication channel.

Correct AnswerverifiedShow Answer

__________ communication occurs when the receiver fully understands the intended meaning of the message.

Correct AnswerverifiedShow Answer

What form of communication provides the highest quality and quantity of information?*

Correct AnswerverifiedShow Answer

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Correct AnswerverifiedShow Answer

The majority of a message's impact on the receiver is determined by nonverbal communications.

Correct AnswerverifiedShow Answer

Explain the "trade-off" involved in working toward effective and efficient communication.

Correct AnswerverifiedEffectiveness means doing whatever it ta...View AnswerShow Answer

Americans look each other in the eye to convey honesty, while other cultures are uncomfortable with this practice. This could be a source of __________.*

Correct AnswerverifiedShow Answer

Anything that interferes with the quality of the communication process is called _________.

Correct AnswerverifiedShow Answer

Tom is trying to save money by calling an important customer instead of flying in to talk to him directly. Tom is trading communication for communication .

Correct Answer
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Effectiveness means doing whatever it ta...
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