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Direct marketing is the marketing of products to customers through face-to-face sales presentations at home or in the workplace.

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Which of the following is not an advantage of magazine advertising?


A) Specific market segments can be reached.
B) It is more prestigious.
C) It has a longer life span.
D) It lacks timeliness.
E) The ad can be viewed repeatedly.

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Zero Manufacturing produces candy bars. The company would probably choose which of the following to reach its target market?


A) Variable marketing system
B) Exclusive distribution
C) Selective distribution
D) Intensive distribution
E) Selective agents

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____ is essential to the selling process because it leaves a good impression and eases the way toward future sales.


A) Answering objections
B) Making the presentation
C) Closing the sale
D) Prospecting
E) Following up

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​Norton Antivirus provides a ___, which is a return of part of the purchase price of a product to purchasers who return a copy of their receipt and a part of the product container.


A) ​rebate
B) ​coupon
C) ​discount
D) ​buy-back

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Clothing manufacturers typically prefer _____ distribution.


A) selective
B) exclusive
C) intensive
D) patterned
E) direct

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All of the following are categories of promotion except:


A) managerial relations.
B) advertising.
C) public relations.
D) personal selling.
E) sales promotion.

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An order getter is responsible for selling products to new customers and increasing sales to present customers. Thus, he/she is responsible for:


A) taking orders.
B) promoting products.
C) maintaining long-term relationships with current customers.
D) creative selling.
E) missionary selling.

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Compare and contrast intensive, selective, and exclusive distribution. Give an example of a product that normally would be distributed in the way for each type of market coverage.

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Intensive distribution is the use of all...

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The first step in developing an advertising campaign is to:


A) identify the advertising objectives.
B) analyze different advertising platforms.
C) determine which advertising would best reach the target market.
D) determine who makes up the target audience.
E) evaluate advertising's effectiveness in reaching the target market.

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SME Ads Inc. (SME) Steven Monahan owns SME Ads Inc., an advertising agency. At present, the company focuses on advertising only. However, Steven plans to expand the company's focus to include all the major elements of an organization's promotional mix. Steven feels that expanding the focus in such a way will allow the firm to meet customer needs in a more coordinated fashion. Currently, the firm organizes its work according to the media being used. Steven believes this is the most effective way to subdivide advertising. Since television is the most widely used advertising medium, the company spends most of its time on television advertising. SME knows what it takes to get the job done, and it is committed to success. -Refer to SME Ads Inc. Which of the following terms refers to the type of advertising SME would use to increase the demand for all brands of a product within a specific industry?


A) Brand advertising
B) Selective-demand advertising
C) Corporate advertising
D) Primary-demand advertising
E) Institutional advertising

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Selective-demand advertising is advertising designed to enhance a firm's image or reputation.

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A primary benefit of magazine advertising is the advertisement's life span.

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​A ___ is a temporary price reduction to resellers for purchasing specified quantities of a product.


A) ​buying allowance
B) ​coupon
C) ​premium
D) ​frequent-user incentive

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Gap, Radio Shack, Bath and Body Works, and Foot Locker are examples of _____.


A) convenience stores
B) warehouse clubs
C) supermarkets
D) traditional specialty stores
E) discount stores

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Which of the following is the best example of a good advertising campaign objective?


A) Sales will increase as a result of this advertising campaign.
B) This campaign will result in a 5 percent increase in market share.
C) Within two months, this campaign will increase sales.
D) This campaign will result in a 10 percent increase in sales by next February.
E) More customers will know about our company as a result of this campaign.

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After Jeremy has made his sales presentation and answered the prospect's objections, he says, "When would you like to take delivery of the copier?" This is called a _____.


A) trial closing
B) follow-up
C) slick seller
D) clincher
E) negotiation for delivery terms

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In terms of total freight carried, trucks are the most important of transportation.

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If the Early Bird Dry Cleaners displays a sign in the window of its store that says it will take any competitor's coupons, it is trying to:


A) neutralize competitive promotional efforts.
B) stabilize irregular sales patterns.
C) reinforce advertising.
D) encourage trial purchases of the product.
E) draw new customers.

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A shelf dispenser in a supermarket provides pieces of paper that offer $1.00 off any Thermasilk hair care product. Customers can redeem their savings at the time of purchase. This sales promotion is a _____.


A) point-of-purchase display
B) rebate
C) coupon
D) premium
E) refund

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