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Exam 16: Strategically Managing the Hrm Function

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Question 31

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Fouad works at Ante Inc.He is responsible for conducting cost-benefit analyses of different functions performed at Ante.If Fouad's current task is to conduct a utility analysis,which of the following factors is he likely to asses through it?

A) Capitalization of salary
B) Gains from selection programs
C) Returns on human assets
D) Net present value of expected wage payments
E) Level of job satisfaction among senior employees

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Question 32

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Applying new technology to an inefficient process will improve efficiency or effectiveness.

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Question 33

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Explain how HRM functions are divided in firms that follow the recent generic structure of HRM.

Minority turnover rate is a key indicator of the ________ function of HRM.

Which of the following will help a line manager handle a customer satisfaction grievance?

The human resource accounting approach places a dollar value on human resources as if they were physical or financial resources.

Describe when and how technology has been used in HRM.

Lack of expertise among outsourced providers is a reason for declining levels of outsourcing in the last couple of years.

Raulena,an HR manager at Dock Inc.,has been promoted as the chief human resource officer (CHRO) .When she engages in discussions on the performance of members of the executive leadership team,she is playing the role of a

The first step toward customer orientation is

Gil begins with an assessment of HR,then identifies people outcomes,and finally translates his findings into business outcomes.He is using a(n) ________ function to do this work.

When Goodyear examined the HR functions,they discovered that ________ functions articulated that people outcomes stem from an analysis of what their functions do.

________ systems provide employees with an equitable return for their investment of skills and effort.

A role of the chief human resource officer (CHRO) that focuses on resolving interpersonal or political conflicts among team members is that of a

Trayvon,an HR personnel at Wood Inc.,is a functional specialist dealing with compensation.He also works as a consultant in the development of systems and processes to be used at Wood.If Wood follows the recent generic structure of HRM function,Trayvon is likely to be part of a

Chris is the chief human resource officer (CHRO) of ProPel Inc.In performing the tasks of aligning the HR activities with the needs of the business,Chris is performing the role of a(n)

Bernadette is collecting information on the importance and frequency of use for the new technology system.She has convened several focus groups and has used three surveys.Using the reengineering process,which step is she in?

Service centers often leverage information technology to efficiently deliver employee services.

Field generalists help line executives,strategically address people issues,and ensure that the HRM systems are in place to enable the business to execute its strategy.

Which of the following is not a function of business issues and outcomes?