Exam 5: Writing Good-News and Neutral Messages

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A) One must not use the you-viewpoint when writing acknowledgements.
B) One must use a highly formal style when writing acknowledgements.
C) Acknowledgements are typically written using the indirect plan of organizing information.
D) The sole purpose of writing acknowledgements is to help build goodwill.
E) Acknowledgements let people who order goods know the status of their orders.

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A) are about routine circumstances
B) involve unhappy news
C) require the writer to begin the message with negative news
D) require the writer to use the we-viewpoint in framing the message
E) are framed using standardized templates and do not depend on the audience

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A) Order your answers logically or arrange them in paragraphs.
B) Make your answers stand out by responding to each question in a new message.
C) When answering more than one question, answer only the most important one.
D) Avoid telling the reader that you are complying with his or her request.
E) Avoid numbering your answers, especially if your reader numbered the questions.

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A) Make sure all questions can be answered with a simple "yes" or "no."
B) Respond only to the most important query when asked to answer two or more.
C) Avoid telling the reader that you are complying with his or her request; it sounds redundant.
D) Avoid numbering your answers, especially if your reader numbered the questions.
E) Arrange the answers in the same order as the questions in the inquiry message.

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A) Your order of 65 EZ staplers will not be shipped until June 12 due to production delay.
B) Due to unforeseen circumstances, we are unable to ship your order.
C) Because we aren't producing EZ staplers right now, you will receive your order sometime around mid-June.
D) We cannot ship the EZ staplers you had asked for, because production does not resume until June 1.
E) Production of EZ staplers resumes on June 1; your order of 65 EZ staplers will arrive on June 12.

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A) The message can be concluded immediately after asking for the information.
B) Such a message restricts the sender from adding any extra explanation related to the query.
C) The length of the message must be kept to a minimum by excluding explanatory information.
D) Such a message makes it mandatory for the writer to use the indirect approach.
E) The message requires that the writer use the we-viewpoint in addressing the reader.

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A) Your prompt reply to our proposal by the 31^st of December will allow us to start our work on time.
B) We would appreciate an early response.
C) We know that you will be kind enough to help us. Thank you in advance for your help.
D) Hoping to hear from you ASAP.
E) Please have those project reports delivered at your convenience.

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While closing routine messages, you shou...

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A) We would like to know about your banquet facilities.
B) It would be nice if you could tell us about your banquet facilities.
C) Will you please answer the following questions about your banquet facilities?
D) As we are preparing for our annual employee banquet, we need information regarding your banquet facilities.
E) Your banquet facilities appear to be just what we need.

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A) All the details of the message should be covered in the first paragraph.
B) The message should use the we-viewpoint instead of the you-viewpoint.
C) The objective or main part of the message should be reserved for the ending.
D) The message should be concluded with an appropriate friendly comment.
E) The message should be organized using the indirect plan of organizing information.

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