Question 1

According to the guidelines of goal-setting theory, which of the following goals is most likely to stimulate performance?

Accepted Answer

A)   Increase quality levels.
B)   Obtain sales levels, 15 percent over last year.
C)   Sell defective items overseas.
D)   Develop a cure for AIDS.
E)   Employees should attend prayer sessions every day.

Question 2

_______ is a consequence a person receives for his or her performance.

Accepted Answer

A)   Valence
B)   Instrumentality
C)   Expectancy
D)   Outcome
E)   Equity

Question 3

________ is the process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization.

Accepted Answer

A)   Empowerment
B)   Job enlargement
C)   Growth need strength
D)   Task significance
E)   Task identity

Question 4

In the context of Herzberg's two-factor theory, ____________ are characteristics of the workplace, such as company policies, working conditions, pay, and supervision, that can make people dissatisfied.

Accepted Answer

A)   hygiene factors
B)   motivators
C)   outcomes
D)   expectancies
E)   positive reinforcers

Question 5

Discuss the basic concept of the expectancy theory.

Accepted Answer

According to the expectancy theory, a pe...

Question 6

In the context of Alderfer's ERG theory, which of the following statements is true of existence needs?

Accepted Answer

A)   They typically involve relationships with other people.
B)   They are typically satisfied through the process of mutually sharing thoughts and feelings.
C)   They typically motivate people to productively change themselves.
D)   They typically motivate people to creatively change their environment.
E)   They are typically physiological desires.

Question 7

______ is the link between expectancy and performance in expectancy theory.

Accepted Answer

A)   Valence
B)   Instrumentality
C)   Expectancy
D)   Equity
E)   Actualization

Question 8

Describe the characteristics of goals that most effectively motivate people.

Accepted Answer

Goals that effectively motivate people a...

Question 9

_______ is the practice of using a fair process in decision making and making sure others know that the process is as fair as possible.

Accepted Answer

A)   Procedural justice
B)   Task identity
C)   Job equity
D)   Job enlargement
E)   Sugging

Question 10

Maslow's hierarchy of needs includes physiological needs.

Accepted Answer

A) True 
 B)False

Question 11

McClelland has termed power that is used as a negative force as

Accepted Answer

A)   aggressive power.
B)   abusive power.
C)   antisocial power.
D)   hostile power.
E)   personalized power.

Question 12

Goals should be

Accepted Answer

A)   minimally challenging.
B)   unmeasurable.
C)   specific and quanitifiable.
D)   ongoing.
E)   time bound.

Question 13

Compare and contrast Maslow's need hierarchy and Alderfer's ERG theory.

Accepted Answer

Alderfer's ERG theory is more advanced t...

Question 14

Which of the following statements is supported by equity theory?

Accepted Answer

A)   Inequity causes dissatisfaction.
B)   Equity will result in an effort to restore balance.
C)   Inequity and the positive feelings it creates may appear anywhere.
D)   Equity causes people to doubt their capabilities.
E)   Assessments of equity are made objectively.

Question 15

For motivation to be high, total valence of all outcomes must be

Accepted Answer

A)   low.
B)   high.
C)   neither high nor low.
D)   both high and low.
E)   mediocre.

Question 16

Explain the basic concepts of expectancy theory.

Accepted Answer

According to expectancy theory, the pers...

Question 17

When positive reinforcement is employed,

Accepted Answer

A)   same behavior is likely to be repeated.
B)   desired behavior is less likely to be repeated.
C)   undesirable behavior is most likely to occur.
D)   negative behavior is likely to be repeated.
E)   employee retention is adversely affected.

Question 18

In Maslow's need hierarchy, which of the following levels of need includes the need for recognition and respect from others?

Accepted Answer

A)   physiological
B)   self-actualization
C)   safety
D)   ego
E)   social

Question 19

_____ is intended to alleviate boredom by giving people different things to do at different times.

Accepted Answer

A)   Job rotation
B)   Job enlargement
C)   Social loafing
D)   Job feedback
E)   Free riding

Question 20

In contrast to reinforcement theory, expectancy theory

Accepted Answer

A)   describes the processes by which factors in the work environment affect people's behavior.
B)   considers some of the cognitive processes that go on in people's heads.
C)   focuses on tools such as punishments and extinctions.
D)   does not look at individual performance of employees.
E)   has a positive effect on employee retention.

Exam 11: Motivating People

________ is the process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization.

Correct AnswerverifiedShow Answer

_____ is intended to alleviate boredom by giving people different things to do at different times.

Correct AnswerverifiedShow Answer

According to the guidelines of goal-setting theory, which of the following goals is most likely to stimulate performance?

Correct AnswerverifiedShow Answer

Compare and contrast Maslow's need hierarchy and Alderfer's ERG theory.

Correct AnswerverifiedAlderfer's ERG theory is more advanced t...View AnswerShow Answer

Discuss the basic concept of the expectancy theory.

Correct AnswerverifiedAccording to the expectancy theory, a pe...View AnswerShow Answer

_______ is the practice of using a fair process in decision making and making sure others know that the process is as fair as possible.

Correct AnswerverifiedShow Answer

Maslow's hierarchy of needs includes physiological needs.

Correct AnswerverifiedShow Answer

_______ is a consequence a person receives for his or her performance.

Correct AnswerverifiedShow Answer

In the context of Herzberg's two-factor theory, ____________ are characteristics of the workplace, such as company policies, working conditions, pay, and supervision, that can make people dissatisfied.

Correct AnswerverifiedShow Answer

Goals should be

Correct AnswerverifiedShow Answer

Explain the basic concepts of expectancy theory.

Correct AnswerverifiedAccording to expectancy theory, the pers...View AnswerShow Answer

In contrast to reinforcement theory, expectancy theory

Correct AnswerverifiedShow Answer

In the context of Alderfer's ERG theory, which of the following statements is true of existence needs?

Correct AnswerverifiedShow Answer

In Maslow's need hierarchy, which of the following levels of need includes the need for recognition and respect from others?

Correct AnswerverifiedShow Answer

Describe the characteristics of goals that most effectively motivate people.

Correct AnswerverifiedGoals that effectively motivate people a...View AnswerShow Answer

Which of the following statements is supported by equity theory?

Correct AnswerverifiedShow Answer

When positive reinforcement is employed,

Correct AnswerverifiedShow Answer

McClelland has termed power that is used as a negative force as

Correct AnswerverifiedShow Answer

For motivation to be high, total valence of all outcomes must be

Correct AnswerverifiedShow Answer

______ is the link between expectancy and performance in expectancy theory.

Correct AnswerverifiedShow Answer

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Alderfer's ERG theory is more advanced t...
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According to the expectancy theory, a pe...
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According to expectancy theory, the pers...
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Correct Answer
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Goals that effectively motivate people a...
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