A) Budgeting
B) Planning
C) Organizing
D) Leading
E) Controlling
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Essay
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Multiple Choice
A) selling and public relations, conceptual and decision, and professional
B) technical, interpersonal and communication, and conceptual and decision
C) professional, technical, and selling and public relations
D) conceptual and decision, professional, and technical
E) professional, technical, and conceptual and decision
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Multiple Choice
A) frontline manager.
B) tactical manager.
C) strategic manager.
D) top-level manager.
E) administrative controller.
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Essay
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Multiple Choice
A) spokesperson
B) liaison
C) leader
D) negotiator
E) monitor
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Multiple Choice
A) Frontline managers
B) General managers
C) Team managers
D) Tactical managers
E) Strategic managers
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Multiple Choice
A) Staffing
B) Leading
C) Organizing
D) Planning
E) Controlling
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Multiple Choice
A) achieve goals with minimal waste.
B) make the best possible use of money.
C) achieve organizational goals.
D) make the best possible use of people.
E) have a clear focus on efficiency.
Correct Answer
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Essay
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True/False
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Multiple Choice
A) the development of the one's products or service.
B) the excellence of one's products or service.
C) the response to consumers.
D) the marketing of new goods.
E) the description of the products or services.
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Multiple Choice
A) only one
B) at least two
C) between one and three
D) all
E) none
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Multiple Choice
A) the rapid rate at which communication occurs.
B) the lack of transportation.
C) inaccurate information.
D) unchanging technologies.
E) the limit on new opportunities.
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Multiple Choice
A) preventing defects before they occur.
B) achieving zero defects in manufacturing.
C) designing products for quality.
D) solving defect issues after they occur.
E) unattractiveness of the product.
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Multiple Choice
A) activities
B) tactical
C) functional
D) operational
E) strategic
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Multiple Choice
A) customers
B) executives
C) managers
D) employees
E) owners
Correct Answer
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Multiple Choice
A) Efficiency is the only key to their continued success.
B) Now it is time for them to consider only effectiveness, since they clearly have efficiency under control and this is not likely to change in the future.
C) To continue their success, they should maintain a clear focus on both effectiveness and efficiency, especially while their company is experiencing such a high growth in sales.
D) They should maintain the status quo without implementing any changes in order to continue making quick sales.
E) As top-level managers, the best action plan for them is to carefully design the new items to assure these items are well accepted by the target consumers.
Correct Answer
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Multiple Choice
A) international, national, regional, and local.
B) marketing, accounting, human resource, and finance.
C) technical, functional, departmental, and organizational.
D) planning, coordinating, controlling, and executing.
E) top-level, middle-level, frontline, and team leader.
Correct Answer
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Multiple Choice
A) anticipate the future, decide on actions, and choose a business strategy
B) solicit funders, market the company, and choose a business strategy
C) market the company, decide on actions, and anticipate the future
D) evaluate the competitors, solicit funders, anticipate the future
E) decide on actions, market the company, and solicit funders
Correct Answer
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