Question 1

All business communicators at an advanced level share essentially the same vocabulary because they are all accomplished professionals.

Accepted Answer

A) True 
 B)False

Question 2

In the course of the communication process, which of the following is likely to occur immediately at the audiences' end after the primary communicator sends a message?

Accepted Answer

A)   Consideration of possible strategies
B)   Reception of the message
C)   Selection of a course of action
D)   Development of a well-informed sense of the situation
E)   Composition of a message

Question 3

Which of the following is true about contexts for communication?

Accepted Answer

A)   The contents of a communication is heavily influenced by the communicators' professional roles.
B)   The communicators' particular contexts do not exert an influence on the act of communication.
C)   The elements of the larger context related to communication remain constant.
D)   The organizational context does not influence how one communicates
E)   Customs in the surrounding culture is not a part of the larger context related to communication.

Question 4

Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard formulas.

Accepted Answer

A) True 
 B)False

Question 5

_____ is a typical example of new media.

Accepted Answer

A)   Text messaging
B)   Postcard
C)   Printed report
D)   Letter
E)   Memo

Question 6

Which of the following statements is true about the actual organizational culture?

Accepted Answer

A)   It is invariably the same as the official organizational culture.
B)   It remains the same across organizations.
C)   It is formally promoted through the company's mission statement like the official culture of the company.
D)   It is not advisable for a communicator to account for the actual organizational culture of a client.
E)   The organizational culture of an organization is often unstated.

Question 7

Which of the following is an internal audience for a private sector organization?

Accepted Answer

A)   Its competitors
B)   Its customers
C)   Its employees
D)   Its suppliers
E)   Government officials C

Question 8

Which of the following statements is true about personal communication?

Accepted Answer

A)   Personal communication is a type of external-operational communication.
B)   Internal-operational communication does not include personal elements.
C)   An external-operational communication often contains elements of personal communication.
D)   The productivity of an employee is unaffected by personal communication.
E)   Personal communication is typically regulated by the formal network.

Question 9

Poor communication results in misunderstandings but does not affect an organization monetarily.

Accepted Answer

A) True 
 B)False  False

Question 10

Social intelligence is best defined as the ability to:

Accepted Answer

A)   efficiently practice free riding when working in a group.
B)   quickly assess the emotions of those around and adapt one's words, tone, and gestures accordingly.
C)   interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes.
D)   uphold the social beliefs of your community.
E)   organize and subsequently supervise a group of people to achieve a common goal.

Question 11

Jason wanted to sell his pipe organ and informed his mother about his intention. He told her, "I want to sell my organ." His mother was horrified as Jason's message led her to think that he wanted to sell his body organ. This is an example of:

Accepted Answer

A)   sugging.
B)   bypassing.
C)   masking.
D)   brainstorming.
E)   heckling.

Question 12

Which of the following is true about internal-operational communication?

Accepted Answer

A)   It mainly includes the orders and instructions that supervisors give to their employees.
B)   It mainly includes a business's communication with its suppliers.
C)   It mainly includes a business's communication with its customers.
D)   It mainly includes a business's communication with government agencies.
E)   It mainly includes the instructions that supervisors of a company give to vendors.

Question 13

The ability to effectively work with data through interpretation, recognize patterns in them, derive data-based decisions, and use data to generate favorable outputs is most accurately referred to as _____.

Accepted Answer

A)   data recognition
B)   computational thinking
C)   emotional quotient
D)   visual literacy
E)   bypassing

Question 14

A memorandum reporting a shortage of certain goods written by the warehouse supervisor of Yellow Lamination Inc. to the company's purchasing department is most likely to be classified as:

Accepted Answer

A)   internal-operational communication.
B)   external-operational communication.
C)   personal communication.
D)   grapevine communication.
E)   internal-external communication.

Question 15

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

Accepted Answer

The informal network inside an organizat...

Question 16

Create a scenario and detail the different contexts for communication to be considered for effective communication between communicators in two different countries.

Accepted Answer

Students' answers will vary.
The answer ...

Question 17

The first step in the communication process is to:

Accepted Answer

A)   compose a message.
B)   sense the need for communication.
C)   interpret the message.
D)   select a course of action.
E)   decide on a response. B

Question 18

Briefly discuss the communicator's particular context that exerts the strongest influence on the act of communication.

Accepted Answer

Organizational contexts: The type and cu...

Question 19

Interpretation of a message occurs at the recipient's end in the business communication process.

Accepted Answer

A) True 
 B)False

Question 20

Skillful managers are most likely to deal with their organization's grapevine by:

Accepted Answer

A)   controlling it with strict rules.
B)   eliminating the network.
C)   recognizing its presence and using the network.
D)   ignoring it as long as it does not involve members of the organization.
E)   feeding it with gossip and rumors.

Exam 1: Understanding Workplace Communication

All business communicators at an advanced level share essentially the same vocabulary because they are all accomplished professionals.

Correct AnswerverifiedShow Answer

In the course of the communication process, which of the following is likely to occur immediately at the audiences' end after the primary communicator sends a message?

Correct AnswerverifiedShow Answer

Which of the following is true about contexts for communication?

Correct AnswerverifiedShow Answer

Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard formulas.

Correct AnswerverifiedShow Answer

_____ is a typical example of new media.

Correct AnswerverifiedShow Answer

Which of the following statements is true about the actual organizational culture?

Correct AnswerverifiedShow Answer

Which of the following is an internal audience for a private sector organization?

Correct AnswerverifiedC

Which of the following statements is true about personal communication?

Correct AnswerverifiedShow Answer

Poor communication results in misunderstandings but does not affect an organization monetarily.

Correct AnswerverifiedFalse

Social intelligence is best defined as the ability to:

Correct AnswerverifiedShow Answer

Jason wanted to sell his pipe organ and informed his mother about his intention. He told her, "I want to sell my organ." His mother was horrified as Jason's message led her to think that he wanted to sell his body organ. This is an example of:

Correct AnswerverifiedShow Answer

Which of the following is true about internal-operational communication?

Correct AnswerverifiedShow Answer

The ability to effectively work with data through interpretation, recognize patterns in them, derive data-based decisions, and use data to generate favorable outputs is most accurately referred to as _____.

Correct AnswerverifiedShow Answer

A memorandum reporting a shortage of certain goods written by the warehouse supervisor of Yellow Lamination Inc. to the company's purchasing department is most likely to be classified as:

Correct AnswerverifiedShow Answer

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

Correct AnswerverifiedThe informal network inside an organizat...View AnswerShow Answer

Create a scenario and detail the different contexts for communication to be considered for effective communication between communicators in two different countries.

Correct AnswerverifiedStudents' answers will vary.The answer ...View AnswerShow Answer

The first step in the communication process is to:

Correct AnswerverifiedB

Briefly discuss the communicator's particular context that exerts the strongest influence on the act of communication.

Correct AnswerverifiedOrganizational contexts: The type and cu...View AnswerShow Answer

Interpretation of a message occurs at the recipient's end in the business communication process.

Correct AnswerverifiedShow Answer

Skillful managers are most likely to deal with their organization's grapevine by:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The informal network inside an organizat...
View Answer

Correct Answer
verified
Students' answers will vary.
The answer ...
View Answer

Correct Answer
verified
B

Correct Answer
verified
Organizational contexts: The type and cu...
View Answer

Correct Answer
verified

Correct Answer
verified