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Exam 13: Information and Decision-Making

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Question 81

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Stating a problem as the need to "build a better mousetrap" instead of the need to "get rid of mice" is an example of which type of error in identifying and defining a problem?

A) Choosing the wrong problem to deal with.
B) Focusing on symptoms instead of causes.
C) Defining a problem too broadly or too narrowly.
D) Selective perception.
E) Doing the routine rather than the unexpected.

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Question 82

Multiple Choice

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Joseph evaluated seven different computer models and decided that the Dell model was the best choice for his company's purposes.After obtaining permission,he ordered the computers from a reputable company.Which stage of the decision-making process is Joseph carrying out in making the order?

A) Generate and evaluate alternative courses of action
B) Identify and define the problem
C) Evaluate results
D) Implement the decision
E) Decide on a preferred course of action

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Question 83

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The __________ occurs when people assess the likelihood of something occurring based on its similarity to a stereotyped set of occurrences.

Problem solving is the process of __________.

When decision makers lack complete information on action alternatives and their consequences but have some knowledge of the probabilities associated with the various outcomes,they are operating in an environment of uncertainty.

A problem refers to any difference between an actual situation and a desired situation.

The __________ describes decision making with complete information,where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

Jeff has had problems in the past with employees who smoke because they always took more than fifteen minutes on their breaks.During an interview with a potential new employee,Jeff notices that she smells of smoke.Though she had the necessary qualifications and effectively answered all of his questions,Jeff chose not to hire her.This is an example of the ________.

Problem solving is the process of choosing among alternative courses of action for dealing with a problem.

Which of the following is not an appropriate rule or guideline for crisis management?

The three component model of creativity includes task expertise,task motivation,and time management skills.

The __________ involves a set of activities and events that begins with identification of a problem,includes making a decision,and ends with the evaluation of results.

When the severe flooding happened in Calgary,the water levels rose so quickly that decisions had to be made based on limited information.When deciding how to deal with the crisis under such circumstances,the Government of Alberta was operating under what type of decision-making condition?

Information technology assists us in acquiring,storing,and processing information.

The manager at a shoe retail store is trying to estimate how much stock to order for the current spring season based on last spring's outcomes.The manager is operating under what kind of decision-making condition?

The potential advantages of group decision making include all of the following EXCEPT:

Information,in more general terms,is data plus conceptual commitments and interpretations.Information is frequently data extracted,filtered or formatted in some way.When is information truly useful for management and provide an example of information for a business?

Uncertainty is the most difficult decision environment for any manager.

Most managers react to crisis situations by readily involving others in solving the problem.

Managers should use systematic thinking in high uncertainty situations where limited facts and few decision precedents exist.