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Identify and briefly describe each of the five major planning tools and techniques that managers use.

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The five major planning tools and techni...

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___ is the process of setting objectives and determining how to accomplish them.


A) Directing
B) Controlling
C) Leading
D) Organizing
E) Planning

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Which level of management spends more time with long-range planning?


A) lower-level managers
B) middle-level managers
C) lower-level and middle-level managers
D) top-level managers
E) all levels of management

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In which phase of the planning process would one choose the alternative to accomplish one's objectives and describe what must be done to follow the best course of action?


A) analyzing alternatives and making a plan
B) defining the objectives
C) implementing the plan and evaluating results
D) determining where one stands vis-à-vis objectives
E) developing premises regarding future conditions

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Which of the following types of budgets plot anticipated sales or revenues against expenses?


A) zero-based budgets
B) nonmonetary budgets
C) financial budgets
D) operating budgets
E) fixed budgets

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Nimble Industries operates as a labelling and packaging supplier within the consumer package good industry. Nimble has observed that a lot of its growth is going to come from overseas customers. It recognized that hosting locations throughout the world to ease workflow processes for its customers would be integral to its international success. Nimble will need to hire ___ to make this growth to happen.


A) line managers
B) project managers
C) middle managers
D) staff planners
E) collabourators

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Operational plans define what needs to be done in specific functions or work units to implement strategic plans and achieve strategic objectives.

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___ is a management function that guides the efforts of human resources to ensure high levels of task accomplishment.


A) Leading
B) Directing
C) Resourcing
D) Organizing
E) Processing

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Which of the following is true of planning?


A) It is done by managers at scheduled times.
B) It is a one-time process.
C) It doesn't need to be evaluated or monitored for viability.
D) It can include the active participation of all employees.
E) It can deliver results even without implementation.

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Forecasting is a process of making quantitative or qualitative predictions about what will happen in the future; yet in the final analysis, forecasting is subject to error because it always relies on human judgment and interpretation.

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Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of ___.


A) internal benchmarking
B) forecasting
C) functional planning
D) tactical planning
E) external benchmarking

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Which of the following statements best distinguishes between procedures and policies?


A) Procedures help obtain organizational objectives; policies do not.
B) Procedures present a plan of action for specific situations; policies are broad guidelines.
C) A procedure is a single-use plan; a policy is a standing plan.
D) Procedures guide ethics; policies guide fair employment.
E) A procedure is a standing-use plan; a policy is a single-use plan.

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___ identifies alternative courses of action to take when things go wrong.


A) internal benchmarking
B) contingency planning
C) external benchmarking
D) goal setting
E) staff planning

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In the planning process, ___ are the specific results or desired outcomes that one intends to achieve.


A) objectives and goals
B) beliefs and culture
C) procedures
D) policies
E) guidelines

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Which of the following statements about focus is correct?


A) An organization with focus knows what it does best.
B) An organization with focus knows the needs of its customers and knows how to serve them well.
C) An individual with focus knows where he or she wants to go in a career or situation and can retain that objective even in difficult circumstances.
D) all of the above
E) none of the above

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Company FUN, a toy manufacturer, has discovered that one of its suppliers has used lead based paint on one of its products. It is Thanksgiving week. The executive committee has assembled a team to devise a plan to mitigate the issue. FUN is using ___.


A) tactical planning
B) strategic planning
C) functional planning
D) production planning
E) mitigation planning

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In business, tactical plans often take the form of operational plans that indicate how different components of the enterprise will contribute to the overall strategy.

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When job performance is difficult to quantify, performance objectives can be stated as ___.


A) short-range plans
B) benchmarks
C) verifiable work activities
D) measurable end products
E) deliverables

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A fixed budget is defined as one that allocates a fixed amount of resources for a specific purpose.

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Which of the following is true about the use of staff planners?


A) It can lead to a communication gap between planners and implementers.
B) It can lead to an increase in commitment to implement the plans.
C) The use of staff planners can lead to a short-term rather than a long-term focus.
D) Very few organizations use staff planners as they don't bring any expertise to the planning process.
E) The use of staff planners always reduces the focus of the planning team.

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