Question 1

In a short essay,list the two main issues resulting from communication in the Internet world.

Accepted Answer

lack of pe...

Question 2

For managers,communication cannot be overemphasised because ________ require(s) communication.

Accepted Answer

A)  planning and decision making
B)  everything a manager does
C)  directing subordinates
D)  justifying a promotion

Question 3

In a short essay,explain the drawbacks of technologically mediated communication.

Accepted Answer

Due to technologically mediated communic...

Question 4

One disadvantage of written communication is that it is hard to get feedback.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a legal problem for companies resulting from social media?

Accepted Answer

A)  Inappropriate employee usage of social media using the company's name.
B)  Deliberate disclosure of proprietary company information.
C)  Inadvertent disclosure of proprietary company information.
D)  Hackers gaining access to company information.

Question 6

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

Accepted Answer

A)  both verbal and nonverbal
B)  only nonverbal
C)  only verbal
D)  verbal,body language and verbal intonation as

Question 7

Define extranets.

Accepted Answer

Extranets are organisational c...

Question 8

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

Accepted Answer

A)  extranets
B)  teleconferencing
C)  electronic data interchange
D)  intranets

Question 9

Integrative bargaining is win-win bargaining.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is designed for employees to vote on ideas?

Accepted Answer

A)  A Blog.
B)  An instant messenger.
C)  An in-house developed social networking software.
D)  A wiki. C

Question 11

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Accepted Answer

A)  Filtering
B)  Information overload
C)  Noise pollution
D)  Selective perception

Question 12

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Accepted Answer

A)  Intensity.
B)  Acceptance.
C)  Empathy.
D)  Willingness to take responsibility for completeness.

Question 13

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Accepted Answer

A)  Most communication is done through body language.
B)  It communicates a sense of power,rank and mobility.
C)  Other forms of communication have security concerns.
D)  It shows respect.

Question 14

What are the four essential elements of active listening?

Accepted Answer

A)  Concentration,intensity,willingness to take responsibility for actions,receptivity.
B)  Summarising,integrating,empathy,concentration.
C)  Intensity,empathy,acceptance,willingness to take responsibility for completeness.
D)  Intensity,concentration,empathy,acceptance.

Question 15

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Accepted Answer

A) True 
 B)False

Question 16

Decoding is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 17

The final link in the communication process is ________.

Accepted Answer

A)  decoding
B)  feedback
C)  receiving
D)  sending B

Question 18

An active listener should not interrupt the speaker by asking questions.

Accepted Answer

A) True 
 B)False  False

Question 19

The great advantage of a written message is that it ________.

Accepted Answer

A)  is formal
B)  provides a permanent record
C)  enables instant feedback
D)  is clear and easy to follow

Question 20

Emotions can distort communication ________.

Accepted Answer

A)  for receivers only
B)  only when negative
C)  for both senders and receivers
D)  for senders only

Exam 12: Managing Communication and Information

In a short essay,list the two main issues resulting from communication in the Internet world.

Correct Answerverifiedlack of pe...View AnswerShow Answer

For managers,communication cannot be overemphasised because ________ require(s) communication.

Correct AnswerverifiedShow Answer

In a short essay,explain the drawbacks of technologically mediated communication.

Correct AnswerverifiedDue to technologically mediated communic...View AnswerShow Answer

One disadvantage of written communication is that it is hard to get feedback.

Correct AnswerverifiedShow Answer

Which of the following is a legal problem for companies resulting from social media?

Correct AnswerverifiedShow Answer

Reading a transcription of a discussion allows you to perceive ________ forms of communication.

Correct AnswerverifiedShow Answer

Define extranets.

Correct AnswerverifiedExtranets are organisational c...View AnswerShow Answer

Techniques organisations utilise to exchange standard business transaction documents,such as invoices or purchase orders,are called ________.

Correct AnswerverifiedShow Answer

Integrative bargaining is win-win bargaining.

Correct AnswerverifiedShow Answer

Which of the following is designed for employees to vote on ideas?

Correct AnswerverifiedC

________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Correct AnswerverifiedShow Answer

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Correct AnswerverifiedShow Answer

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Correct AnswerverifiedShow Answer

What are the four essential elements of active listening?

Correct AnswerverifiedShow Answer

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Correct AnswerverifiedShow Answer

Decoding is a response that confirms a message.

Correct AnswerverifiedShow Answer

The final link in the communication process is ________.

Correct AnswerverifiedB

An active listener should not interrupt the speaker by asking questions.

Correct AnswerverifiedFalse

The great advantage of a written message is that it ________.

Correct AnswerverifiedShow Answer

Emotions can distort communication ________.

Correct AnswerverifiedShow Answer

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Extranets are organisational c...
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C

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B

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