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Exam 1: Operations and Productivity

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Question 21

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An operations manager is NOT likely to be involved in:

A) the design of goods and services to satisfy customers' wants and needs.
B) the quality of goods and services to satisfy customers' wants and needs.
C) the identification of customers' wants and needs.
D) work scheduling to meet the due dates promised to customers.
E) maintenance schedules.

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Question 22

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Customer interaction is often high for manufacturing processes,but low for services.

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Question 23

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Identify three or more operations-related tasks carried out by Hard Rock Café.

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services II.managing quality III.layout strategy IV.marketing V.pricing of goods and services

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

A foundry produces circular utility access hatches (manhole covers) .Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

An operations task performed at Hard Rock Café is:

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

Who among the following is associated with contributions to quality control in operations management?

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

Why are operations managers faced with ethical and social challenges?

Which of the following tasks within an airline company are related to operations?

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Which of the following nets the largest productivity improvement?

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.