A/An ______ is a neutral third party officially assigned to settle a dispute who listens to both sides of the argument then has the option to issue a binding decision.

A) mediator
B) arbitrator
C) intermediary
D) conciliator

Learning Objectives

• Identify the distinct responsibilities of mediators, arbitrators, conciliators, and intermediaries in the process of conflict resolution.
• Acquire knowledge of the legal outcomes stemming from decisions by arbitrators in dispute settlement processes.