Angela wants to teach her employees how to handle customer service complaints efficiently. She creates a procedure manual that includes a step-by-step diagram with written instructions. In this case, the graphic used in the procedure manual is a _____.

A) bar chart
B) flowchart
C) pictogram
D) pie chart

Procedure Manual

A document that outlines the steps or actions necessary to carry out particular tasks in a consistent and reliable manner, often used in organizations for training and reference.

Customer Service

The assistance and support provided by a company to those who buy or use its products or services, aiming to ensure satisfaction.

Flowchart

A diagram that displays the sequence of work steps in a process or system.