Banner Health uses natural-language recognition technology to analyze online comments on social media and then reroutes negative feedback into its call center. This service is performed by _______.

A) Empathiq.com
B) Healthgrades.com
C) Salesforce.com
D) Slack.com

Natural-Language Recognition

The ability of a computer to understand and interpret human language as it is spoken or written.

Banner Health

A large non-profit healthcare system in the United States that operates hospitals and other health services facilities.

Call Center

A centralized department to which phone calls from current and potential customers are directed for handling queries, issues, and information requests.