Building high-morale organizations and building communication networks that include employees are both elements of

A) ISO 9000 certification.
B) Six Sigma certification.
C) employee empowerment.
D) Taguchi methods.
E) the tools of TQM.

Employee Empowerment

The practice of giving employees the authority, resources, and competence to make decisions and execute tasks within their area of responsibility.

High-Morale Organizations

Companies that successfully create a work environment that motivates employees, leading to high satisfaction and performance.