Client expectations encompass an emotional component that includes many client desires that are not easily captured within a specification document.

Emotional Component

Aspects of experiences or interactions that involve feelings, emotions, or affective states, influencing attitudes and decisions.

Client Expectations

The anticipated or desired services, products, or interactions that clients foresee in a business relationship.

Specification Document

A detailed description of technical requirements, standards, and procedures that must be followed to complete a project or create a product.