Asked by
Justin Sotelo
on Oct 20, 2024
Verified
In terms of refusing requests, opening with the bad news that one is refusing the reader's request helps maintain goodwill.
Refusing Requests
The act of denying or declining a request or proposal from another party.
Goodwill
An intangible asset representing the value of a business's reputation, brand, or positive customer relations, often considered during acquisitions.
- Learn the effectiveness of strategic message structuring when refusing requests or delivering bad news.
Verified Answer
SS
Learning Objectives
- Learn the effectiveness of strategic message structuring when refusing requests or delivering bad news.
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