Asked by
Yessika Rodriguez
on Oct 31, 2024
Verified
Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.
Service Quality
The degree to which a delivered service meets and fulfills the customer's expectations and requirements.
Determinants
Factors that decisively affect the nature or outcome of something.
- Recognize the importance of continuous improvement and its methodologies in quality management.
Verified Answer
SP
Learning Objectives
- Recognize the importance of continuous improvement and its methodologies in quality management.