When conveying negative organizational news, you should ________.

A) utilize the element of surprise to buy time to prepare a response
B) try to minimize the element of surprise
C) ideally use the direct approach
D) close with a clear expression of optimism

Question

Bassem Salloum · Accepted Answer

Final Answer : B, Explanation :  When conveying negative organizational news, it is important to try to minimize the element of surprise so that the recipients of the news are not caught off guard or blindsided. This can help to reduce negative reactions and increase receptiveness to the message. Utilizing the element of surprise or attempting to close with a clear expression of optimism may come across as insincere or insensitive. While the direct approach is often a good choice, it should be combined with efforts to minimize surprise and convey the news in a sensitive yet factual manner.

When conveying negative organizational news, you should ________.

A) utilize the element of surprise to buy time to prepare a response
B) try to minimize the element of surprise
C) ideally use the direct approach
D) close with a clear expression of optimism

Definitions

Learning Objectives

Learning Objectives

Related questions

When conveying negative organizational news, you should ________.A) utilize the element of surprise to buy time to prepare a responseB) try to minimize the element of surpriseC) ideally use the direct approachD) close with a clear expression of optimism

Definitions

Learning Objectives

Learning Objectives

Related questions

When conveying negative organizational news, you should ________.

A) utilize the element of surprise to buy time to prepare a response
B) try to minimize the element of surprise
C) ideally use the direct approach
D) close with a clear expression of optimism