Asked by
Tomorrow Rhymes
on Dec 15, 2024
Verified
Which of the following is a key dimension of service quality?
A) reliability
B) intelligence
C) honesty
D) authenticity
E) extroversion
Service Quality
A measure of how well a delivered service matches customer expectations, often evaluated through dimensions like reliability, responsiveness, assurance, empathy, and tangibles.
- Apprehend the significance of service quality dimensions in the evaluation process of services.
Verified Answer
AG
Learning Objectives
- Apprehend the significance of service quality dimensions in the evaluation process of services.