Asked by
Brylee Pritchett
on Nov 23, 2024
Verified
Which of the following statements about claims in business communication is true?
A) They should always be conveyed through a paper trail instead of a phone call.
B) They should invariably start with a buffer because this will ensure that they are seen as valid.
C) They should include supporting facts such as what went wrong and the extent of damage.
D) They should be free from identifiers because those tend to cloud a reader's judgment.
E) They should ambiguously state the problem at the end of a message.
Claims
Assertions or statements made, usually in writing, that something is the case, often requiring proof or evidence.
Supporting Facts
Evidence or information provided to back up a statement, claim, or idea, enhancing its credibility.
- Learn about the core tenets of successful communication when handling negative messages.
Verified Answer
SG
Learning Objectives
- Learn about the core tenets of successful communication when handling negative messages.
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