Which statement is incorrect?

A) Total quality management (TQM) relates only to the manufacturing processes.
B) TQM is customer-driven.
C) TQM focuses on the flow of activity across the organisation.
D) Continuous improvement is a key element of TQM.

Total Quality Management

A management approach focused on continuous improvements in quality, aiming to reduce waste and increase customer satisfaction.

Manufacturing Processes

The methods and techniques used to transform raw materials into finished products through machinery and labor.

Continuous Improvement

An ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements.