According to a survey by the market research firm, Michelson & Associates, customers abandon a retail store for which of the following reasons?

A) price fixing and false advertising
B) poor service and product dissatisfaction
C) product modification and excessive service charges
D) employee grievances and poor working standards
E) poor quality products and price fixing

Product Dissatisfaction

The negative feeling or reaction a customer has towards a product that fails to meet their expectations or needs.

Price Fixing

A practice where companies conspire to keep prices at a certain level, often higher than would naturally occur in a competitive market, which is illegal in many jurisdictions.

Poor Service

Substandard service delivery that fails to meet customer expectations or requirements.