Asked by
meseret zewde
on Nov 20, 2024Verified
An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is
A) customer complaints.
B) syndicated data services.
C) employee empowerment programs.
D) distributive fairness analysis.
E) management by objective programs.
Customer Complaints
Feedback from customers expressing dissatisfaction with a product or service, often seen as an opportunity for improvement by businesses.
Syndicated Data Services
Companies that collect and sell data, often gathered from multiple sources, to clients for market research and analysis.
- Determine methods for incorporating client input into executive choices to improve the quality of service.
Verified Answer
JG
Learning Objectives
- Determine methods for incorporating client input into executive choices to improve the quality of service.
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