Asked by
Tamatha Huneycutt
on Dec 15, 2024
Verified
The two basic components of a customer's evaluation of a service are
A) value and customer contact.
B) expectations and experience.
C) intangibility and inconsistency.
D) performance and credence.
E) inconsistency and inseparability.
Service Evaluation
The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.
- Comprehend the criticality and approaches for defining quality standards in services.
- Comprehend the importance of client insights in enhancing the quality of services.
Verified Answer
AR
Learning Objectives
- Comprehend the criticality and approaches for defining quality standards in services.
- Comprehend the importance of client insights in enhancing the quality of services.
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