Asked by
chloe fuller
on Dec 15, 2024
Verified
Which of these influences a consumer's expectations for a service not yet experienced?
A) the economy
B) consumer income
C) word-of-mouth communications
D) competitive trends
E) how the organization delivers its service
Word-of-mouth Communications
A form of unpaid promotion where satisfied customers recommend products or services to others in their social or professional circles.
- Identify the significance and techniques involved in establishing expectations for service quality.
Verified Answer
MM
Learning Objectives
- Identify the significance and techniques involved in establishing expectations for service quality.
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