At which stage in the personal selling process would a salesperson ask the customer whether he or she is satisfied with the product?

A) assumptive close
B) final close
C) urgency close
D) follow-up
E) postpurchase evaluation

Postpurchase Evaluation

The assessment by consumers of their level of satisfaction or dissatisfaction with a product after they have bought and used it.

Personal Selling Process

Involves a series of steps that a salesperson follows to persuade a prospective buyer to make a purchase, including prospecting, approaching, presenting, handling objections, closing, and follow-up.

Customer Satisfaction

A measure of how products or services provided by a company meet or surpass customer expectation.